Using Information to Develop a Culture of Customer Centricity

Written By David Loshin
Using Information to Develop a Culture of Customer Centricity
  • Publsiher : Elsevier
  • Release : 22 November 2013
  • ISBN : 0124115136
  • Pages : 108 pages
  • Rating : 4/5 from 21 reviews
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Read or download book entitled Using Information to Develop a Culture of Customer Centricity written by David Loshin which was release on 22 November 2013, this book published by Elsevier. Available in PDF, EPUB and Kindle Format. Book excerpt: Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity
  • Author : David Loshin,Abie Reifer
  • Publisher : Elsevier
  • Release Date : 2013-11-22
  • Total pages : 108
  • ISBN : 0124115136
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Summary : Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary ...

Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity
  • Author : David Loshin,Abie Reifer
  • Publisher : Unknown
  • Release Date : 2013
  • Total pages : 108
  • ISBN : 0124115136
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Summary : Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary ...

Customer analytics

Customer analytics
  • Author : Núria Braulio Gil,Josep Curto Díaz
  • Publisher : Editorial UOC
  • Release Date : 2015-01-01
  • Total pages : 118
  • ISBN : 0124115136
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Summary : Las organizaciones han usado estrategias, como la inteligencia de negocio, para tomar mejores decisiones a partir de los datos. Actualmente, en la era de los datos, nuestros clientes son más inteligentes, están más informados y ya no son tan leales con nuestra marca. Esperan experiencias inolvidables y ...

E Business and Telecommunications

E Business and Telecommunications
  • Author : Mohammad S. Obaidat
  • Publisher : Springer
  • Release Date : 2017-10-26
  • Total pages : 475
  • ISBN : 0124115136
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Summary : This book constitutes the refereed proceedings of the 13th International Joint Conference on E-Business and Telecommunications, ICETE 2016, held in Lisbon, Portugal, in July 2016. ICETE is a joint international conference integrating four major areas of knowledge that are divided into six corresponding conferences: International Conference on Data Communication Networking, DCNET; International ...

Business models and key success drivers of agtech start ups

Business models and key success drivers of agtech start ups
  • Author : Lohento, Ken,Sotannde, Motunrayo
  • Publisher : CTA
  • Release Date : 2019-12-04
  • Total pages : 100
  • ISBN : 0124115136
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Summary : This interpretative phenomenological research focuses on youth-led companies offering digital services to the agrofood sector in West Africa. Youth is considered as per the African Union definition: individuals aged between 15 and 35 years old. Our research questions were to understand the business models adopted by these start-ups; how their business models ...

Empowering Sustainable Industrial 4 0 Systems With Machine Intelligence

Empowering Sustainable Industrial 4 0 Systems With Machine Intelligence
  • Author : Ahmad, Muneer,Zaman, Noor
  • Publisher : IGI Global
  • Release Date : 2022-04-01
  • Total pages : 315
  • ISBN : 0124115136
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Summary : The recent advancement of industrial computerization has significantly helped in resolving the challenges with conventional industrial systems. The Industry 4.0 quality standards demand smart and intelligent solutions to revolutionize industrial applications. The integration of machine intelligence and internet of things (IoT) technologies can further devise innovative solutions to recent industrial application ...

Handbook on Customer Centricity

Handbook on Customer Centricity
  • Author : Robert W. Palmatier,Christine Moorman,Ju-Yeon Lee
  • Publisher : Edward Elgar Publishing
  • Release Date : 2019
  • Total pages : 384
  • ISBN : 0124115136
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Summary : Drawing on the expertise of leading marketing scholars, this book provides managers and researchers with insights into the fundamentals of customer centricity and how firms can develop it. Customer centricity is not just about segmentation or short-term marketing tactics. Rather, it represents an organization-wide philosophy that focuses on the systematic ...

International Marketing An Asia Pacific Perspective

International Marketing  An Asia Pacific Perspective
  • Author : Richard Fletcher,Heather Crawford
  • Publisher : Pearson Higher Education AU
  • Release Date : 2013-08-28
  • Total pages : 747
  • ISBN : 0124115136
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Summary : International Marketing, 6e is written from a wholly Australasian perspective and covers issues unique to local marketers and managers looking towards the Asia–Pacific region, the European Union, and beyond. It presents a wide range of contemporary issues faced by subsidiaries of multinational enterprises (MNEs) as well as small and ...

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  • Author : International Engineering Consortium
  • Publisher : Intl. Engineering Consortiu
  • Release Date : 2006
  • Total pages : 267
  • ISBN : 0124115136
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Summary : An in-depth piece that focuses on how companies can migrate their traditional networks to broadband—yet support new services without sacrificing the quality or profitability of either—this guide discusses which technology should be deployed and what the network impact of delivering such emerging services is....

Annual Review of Communications Volume 59

Annual Review of Communications  Volume 59
  • Author : International Engineering Consortium
  • Publisher : Intl. Engineering Consortiu
  • Release Date : 2007
  • Total pages : 750
  • ISBN : 0124115136
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Summary : An indispensable reference publication for telecommunication and information-industry professionals. Each year, the IEC brings together into one unique resource the most current thinking and practical experience of industry leaders around the world on a variety of topics facing their areas of specialization. This 700+ page reference tool is a must for ...

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Sales Management
  • Author : Paolo Guenzi,Susi Geiger
  • Publisher : Bloomsbury Publishing
  • Release Date : 2017-09-16
  • Total pages : 448
  • ISBN : 0124115136
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Summary : Sales Management offers a global perspective on the opportunities and issues facing today's sales managers. Current textbooks have failed to move beyond the US context; Sales Management provides unique access to European and international experts, with globally relevant case studies....

Sales Force Management

Sales Force Management
  • Author : Mark W. Johnston,Greg W. Marshall
  • Publisher : Routledge
  • Release Date : 2013-05-02
  • Total pages : 576
  • ISBN : 0124115136
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Summary : In this latest edition of Sales Force Management, Mark Johnston and Greg Marshall continue to build on the tradition of excellence established by Churchill, Ford, and Walker, solidifying the book's position globally as the leading textbook in the field. It’s a contemporary classic, fully updated for modern sales management ...

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  • Author : Ranjay Gulati,Anthony J. Mayo,Nitin Nohria
  • Publisher : Cengage Learning
  • Release Date : 2016-01-14
  • Total pages : 640
  • ISBN : 0124115136
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Summary : As tomorrow's manager, you will be confronted with challenges and opportunities that are more dynamic and complex than ever before. MANAGEMENT: AN INTEGRATED APPROACH, by award-winning instructors and prominent Harvard business experts, teaches you how to think like a successful manager and effective leader. This second edition clearly demonstrates the ...

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  • Publisher : Emerald Group Publishing
  • Release Date : 2021-03-15
  • Total pages : 240
  • ISBN : 0124115136
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Summary : The Machine Age of Customer Insight demonstrates the impact of machine learning and data analytics, combining an academic state-of-the-art overview of machine learning with cases from well-known companies. These cases show the opportunities and challenges of the transformation process for business and for customer insights more specifically....

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  • Author : Luo, ZongWei
  • Publisher : IGI Global
  • Release Date : 2012-03-31
  • Total pages : 434
  • ISBN : 0124115136
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Summary : "This book disseminates supply chain management and applied logistic theories, technology development, innovation, and transformation in various economy sectors upon current, advancing technological opportunities and market imperatives"--Provided by publisher....