The Language of Outsourced Call Centers

Written By Eric Friginal
The Language of Outsourced Call Centers
  • Publsiher : John Benjamins Publishing
  • Release : 25 September 2022
  • ISBN : 9027223084
  • Pages : 319 pages
  • Rating : 5/5 from 1 reviews
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Read or download book entitled The Language of Outsourced Call Centers written by Eric Friginal which was release on 25 September 2022, this book published by John Benjamins Publishing. Available in PDF, EPUB and Kindle Format. Book excerpt: The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.

The Language of Outsourced Call Centers

The Language of Outsourced Call Centers
  • Author : Eric Friginal
  • Publisher : John Benjamins Publishing
  • Release Date : 2009
  • Total pages : 319
  • ISBN : 9027223084
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Summary : The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between ...

The Call of Africa

The Call of Africa
  • Author : Morrell F. Swart
  • Publisher : Wm. B. Eerdmans Publishing
  • Release Date : 1998
  • Total pages : 556
  • ISBN : 9027223084
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Summary : Volume 29 records the story of the RCA's first fifty years of mission in sub-Saharan Africa, told through the eyes of a missionary who has worked for half a century in this difficult region of the world. A fascinating account of the church's work in a foreign land, this volume also ...

The Call of Sagarmatha

The Call of Sagarmatha
  • Author : Mark Fidler
  • Publisher : iUniverse
  • Release Date : 2002-10-01
  • Total pages : 144
  • ISBN : 9027223084
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Summary : By the author of Pond Puckster! Making diving headers on the soccer field or climbing the toughest walls of rock, Mardi Slote lives life to the fullest. Like her father, she fearlessly "pushes the envelope" in all she does. But when her father announces that he is going to climb ...

The Call of the World

The Call of the World
  • Author : Trent Newcomer
  • Publisher : iUniverse
  • Release Date : 2009-01-29
  • Total pages : 352
  • ISBN : 9027223084
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Summary : Two years after earning a business degree with honors from the University of Colorado, Trent Newcomer decides to abandon his corporate job, sell his car, and travel around the globe with nothing more than what he can fit in a small backpack. His goal is simple: experience all that the ...

The Call of the Wild

The Call of the Wild
  • Author : Jack London
  • Publisher : Simon and Schuster
  • Release Date : 2014-07-21
  • Total pages : 192
  • ISBN : 9027223084
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Summary : Enriched Classics offer readers accessible editions of great works of literature enhanced by helpful notes and commentary. Each book includes educational tools alongside the text, enabling students and readers alike to gain a deeper and more developed understanding of the writer and their work. The Call of the Wild tells ...

Edith Ayrton Zangwill s The Call

Edith Ayrton Zangwill s The Call
  • Author : Edith Ayrton Zangwill
  • Publisher : Bloomsbury Publishing
  • Release Date : 2019-11-14
  • Total pages : 320
  • ISBN : 9027223084
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Summary : Edith Ayrton Zangwill's 1924 novel The Call is widely regarded as one of the most important suffrage novels of the early 20th century. Including authoritative notes and commentary throughout, this is the first comprehensive scholarly edition of the novel. The Call tells the story of a young chemist, Ursula Winfield, who ...

It s Your Call

It s Your Call
  • Author : Baseball America (Firm)
  • Publisher : Simon & Schuster Books For Young Readers
  • Release Date : 1989
  • Total pages : 132
  • ISBN : 9027223084
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Summary : Puts the reader in the role of umpire with hypothetical and real situations from major and minor league baseball, and the calls the real umpires made...

A Call to Repentance

A Call to Repentance
  • Author : Daniel Francis Sprigg
  • Publisher : Unknown
  • Release Date : 1859
  • Total pages : 29
  • ISBN : 9027223084
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Summary : Download or read online A Call to Repentance written by Daniel Francis Sprigg, published by which was released on 1859. Get A Call to Repentance Books now! Available in PDF, ePub and Kindle....

The Voice of This Calling

The Voice of This Calling
  • Author : Eric James
  • Publisher : A&C Black
  • Release Date : 2005-05-06
  • Total pages : 160
  • ISBN : 9027223084
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Summary : Collection of addresses by one of the Church of England's most loved and respected pastors....

Compiler Construction

Compiler Construction
  • Author : David A. Watt
  • Publisher : Springer
  • Release Date : 2003-06-29
  • Total pages : 300
  • ISBN : 9027223084
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Summary : ETAPS2000 was the third instance of the EuropeanJoint Conferenceson Theory and Practice of Software. ETAPS is an annual federated conference that was established in 1998 by combining a number of existing and new conferences. This year it comprised ?ve conferences (FOSSACS, FASE, ESOP, CC, TACAS), ?ve satellite workshops (CBS, CMCS, CoFI, ...

Code of Federal Regulations

Code of Federal Regulations
  • Author : Anonim
  • Publisher : Unknown
  • Release Date : 2002
  • Total pages : 212
  • ISBN : 9027223084
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Summary : Special edition of the Federal Register, containing a codification of documents of general applicability and future effect ... with ancillaries....

Advanced Data Mining and Applications

Advanced Data Mining and Applications
  • Author : Xudong Luo,Jeffrey Xu Yu,Zhi Li
  • Publisher : Springer
  • Release Date : 2014-12-17
  • Total pages : 741
  • ISBN : 9027223084
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Summary : This book constitutes the proceedings of the 10th International Conference on Advanced Data Mining and Applications, ADMA 2014, held in Guilin, China during December 2014. The 48 regular papers and 10 workshop papers presented in this volume were carefully reviewed and selected from 90 submissions. They deal with the following topics: data mining, social network ...

Kinn s The Medical Assistant E Book

Kinn s The Medical Assistant   E Book
  • Author : Deborah B. Proctor,Alexandra Patricia Adams
  • Publisher : Elsevier Health Sciences
  • Release Date : 2014-03-27
  • Total pages : 1376
  • ISBN : 9027223084
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Summary : The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help ...

The Options Edge

The Options Edge
  • Author : Michael C. Khouw,Mark W. Guthner
  • Publisher : John Wiley & Sons
  • Release Date : 2016-03-01
  • Total pages : 360
  • ISBN : 9027223084
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Summary : Capture the fortune you're losing with every trade by learning to exploit options The Options Edge + Free Trial shows you how to capture the fortune you lose out on every day. Buying and selling traditional investments often entails instruments with optionality. Sometimes this optionality is explicit, while other times it ...

Cold Calling Is Like a Colonoscopy without the Drugs How You Can Find New Business with Courage Cold Calling and a Few Less Invasive Techniques

Cold Calling Is Like a Colonoscopy without the Drugs  How You Can Find New Business with Courage  Cold Calling and a Few Less Invasive Techniques
  • Author : Jerry Hocutt
  • Publisher : Lulu Press, Inc
  • Release Date : 2015-07-18
  • Total pages : 212
  • ISBN : 9027223084
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Summary : Cold calling, like a colonoscopy, is a pain in the butt. You may not like the process, but they can both save your ass. My objective with this book is direct: to help you find new business by getting you in front of the people who can buy. What you’...