Customer Care Excellence

Written By Sarah Cook
Customer Care Excellence
  • Publsiher : Kogan Page Publishers
  • Release : 01 October 2022
  • ISBN : 0749450665
  • Pages : 280 pages
  • Rating : 5/5 from 1 reviews
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Read or download book entitled Customer Care Excellence written by Sarah Cook which was release on 01 October 2022, this book published by Kogan Page Publishers. Available in PDF, EPUB and Kindle Format. Book excerpt: Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.

Customer Care Excellence

Customer Care Excellence
  • Author : Sarah Cook
  • Publisher : Kogan Page Publishers
  • Release Date : 2008
  • Total pages : 280
  • ISBN : 0749450665
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Summary : Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. ...

Customer Care

Customer Care
  • Author : Frances Bee,Roland Bee
  • Publisher : CIPD Publishing
  • Release Date : 1999
  • Total pages : 80
  • ISBN : 0749450665
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Summary : This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers ...

Customer Care

Customer Care
  • Author : Pat Gannon-Leary,Michael McCarthy
  • Publisher : Elsevier
  • Release Date : 2010-03-15
  • Total pages : 262
  • ISBN : 0749450665
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Summary : Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and ...

Express Series English for Customer Care

Express Series English for Customer Care
  • Author : Rosemary Richey
  • Publisher : Oxford University Press
  • Release Date : 2015-10-08
  • Total pages : 80
  • ISBN : 0749450665
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Summary : Please note that the Print Replica PDF digital version does not contain the audio. English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, ...

Customer Care A New Business Discipline

Customer Care  A New Business Discipline
  • Author : Atton Institute
  • Publisher : CreateSpace
  • Release Date : 2018-04-26
  • Total pages : 174
  • ISBN : 0749450665
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Summary : Customer service is one of the most important aspects of running a business. This book from the Atton Institute has the answers to a number of relevant questions such as “What should and should not be done when working with clients,” “How to correctly react to changes and innovations,” “How ...

Customer Care Feeding

Customer Care   Feeding
  • Author : Caroline Perkins
  • Publisher : Xlibris Corporation
  • Release Date : 2010-09-17
  • Total pages : 140
  • ISBN : 0749450665
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Summary : Customer Care & Feeding is a system of selling for business-to-business sales reps who want to grow their careers and increase their income. The CC&F system is based on the concept that if sales reps help their customers be profitable and only work with customers that they can help be ...

Consumer Affairs and Customer Care

Consumer Affairs and Customer Care
  • Author : Sri Ram Khanna,Savita Hanspal
  • Publisher : Prowess Publishing
  • Release Date : 2020-09-21
  • Total pages : 490
  • ISBN : 0749450665
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Summary : The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides ...

Customer Care in Healthcare Guidebook

Customer Care in Healthcare Guidebook
  • Author : Daniel Farb
  • Publisher : UniversityOfHealthCare
  • Release Date : 2005
  • Total pages : 143
  • ISBN : 0749450665
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Summary : The Customer Care in Healthcare Guidebook the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines 4 Customer Care in Healthcare titles into one package. Titles included are Reorganizing for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships, and ...

Managing for Results

Managing for Results
  • Author : Gillian Watson,Kevin Gallagher
  • Publisher : CIPD Publishing
  • Release Date : 2005
  • Total pages : 330
  • ISBN : 0749450665
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Summary : "The text is designed to cater for all students studying the CIPD Managing for Results module as part of the recently introduced Leadership and Management Standards, as well as for students taking an introductory management module on a management, business or HR degree programme."--BOOK JACKET....

Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions

Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions
  • Author : Annette Lewis,Joe McDermott
  • Publisher : Anson Reed Limited
  • Release Date : 2006
  • Total pages : 228
  • ISBN : 0749450665
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Summary : This comprehensive and intelligent guide has been written by top interviewers who have extensive experience within the Customer Services and Call Center sectors. They include model answers to 96 questions and four actual job interview scripts. (Careers/Job Opportunities)...

Customer Service Essentials

Customer Service Essentials
  • Author : Robert E. Hinson,Ogechi Adeola,Kojo Oppong Nkrumah,Charles Agyinasare,Kwame Adom,Abednego Feehi Okoe Amartey
  • Publisher : IAP
  • Release Date : 2019-08-01
  • Total pages : 253
  • ISBN : 0749450665
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Summary : Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real ...

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT
  • Author : ALOK KUMAR RAI
  • Publisher : PHI Learning Pvt. Ltd.
  • Release Date : 2012-12-05
  • Total pages : 528
  • ISBN : 0749450665
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Summary : This thoroughly revised and enlarged edition brings to light the latest developments taking place in the area of Customer Relationship Management (CRM), and focuses on current CRM practices of various service industries. This edition is organised into five parts containing 19 chapters. Part I focuses on making the readers aware of ...

CIM Coursebook 06 07 Customer Communications

CIM Coursebook 06 07 Customer Communications
  • Author : Maggie Jones
  • Publisher : Routledge
  • Release Date : 2012-11-12
  • Total pages : 338
  • ISBN : 0749450665
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Summary : Elsevier/Butterworth-Heinemann’s 2006-2007 CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually, and free online access to the MarketingOnline learning interface, it offers everything you need to study for your CIM qualification. Carefully structured to link directly to ...

CIM Coursebook 07 08 Customer Communications

CIM Coursebook 07 08 Customer Communications
  • Author : Maggie Jones
  • Publisher : Routledge
  • Release Date : 2012-05-23
  • Total pages : 352
  • ISBN : 0749450665
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Summary : BH CIM Coursebooks are crammed with a range of learning objective questions, activities, definitions and summaries to support and test your understanding of the theory. The 07/08 editions contains new case studies which help keep the student up to date with changes in Customer Communication strategies. Carefully structured to link directly ...

Customer Relationship Management

Customer Relationship Management
  • Author : Chaturvedi
  • Publisher : Excel Books India
  • Release Date : 2009
  • Total pages : 208
  • ISBN : 0749450665
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Summary : CRM was born in the 1990s in the West. In the initial phases, the over enthusiastic businesses invested almost US$ 400 billion. But, the very same businesses were disheartened very soon primarily because there were no returns visible. And, there were no quick results mainly because 80 per cent of the investments ...